BOOK A PROTON ONLINE (PROTON X70, PERSONA, IRIZ, EXORA AND SAGA) - 
TERMS AND CONDITIONS 

 

1.0 TERMS OF SALE 
 
1.1 Definition of terms used in subsequent clauses are as such: 
 
“Booking Fee” means the monies paid in ‘Ringgit’ and the sign ‘RM’ which is the lawful currency of Malaysia using the Platform to book any five of the PROTON Cars. The full amount of Booking Fee for PROTON X70 is RM99.00 and Booking Fee for Persona, Iriz, Exora and Saga is RM9.99 through Online Booking inclusive of applicable sales or services tax unless stated otherwise in succeeding clauses.  
 
“Buyer” or “Buyers” means the person(s) who place his/her/their booking of PROTON Cars using the Platform.  
 
“Conditions” means these Terms of Sale. 
 
“Contract” means the contract formed when Seller accepts the booking of PROTON Cars placed by Buyer on the Platform. 
 
“Next-of-Kin” means father, mother, spouse, children or siblings of the Buyer. Relevant supporting document is required to prove the relationship stated. 
 
“Official Cancellation” means cancellation request made in writing by Buyer (electronic mails are accepted) to the respective PROTON Sales Advisor of SG CAR SDN BHD Sales Outlet assigned to the Buyer.  
 
“Online Booking” means bookings of any PROTON X70, Persona, Iriz, Exora and Saga made from 1 January 2021 at 12.00 a.m. onwards where Buyer needs to pay a Booking Fee of RM99.00 for PROTON X70 and RM9.99 for Persona, Iriz, Exora and Saga via Platform. 
 
“Platform” means the online booking platform, which resides on URL https://www.buyproton.com  “PROTON Cars” means PROTON X70, Persona, Iriz, Exora and Saga. 

“Receipt” means a system-generated document to confirm that Booking Fee has been received and accepted by SG CAR SDN BHD. It has all the necessary information such as full name, new NRIC number or passport number, telephone number, amount paid, preferred state, preferred city, date and time of payment made.  

“Refund” means the amount to be refunded to Buyer in full when there is an Official Cancellation.   

“Refund Period” means the number of days needed to have the Booking Fee refunded to Buyer. Under normal circumstances, Refund can be completed within four (4) to six (6) weeks from the date of Official Cancellation is made. 

“Sales Advisor” means sales advisor of SG CAR SDN BHD. 

“Sales Outlet” means SG CAR’s showroom at branches and dealers nationwide. 

“Seller” means SG CAR SDN BHD. 

“Services” means the use of any services, information and functions made available by SG CAR SDN BHD at the Platform. 

1.2 The objective of the Platform is to provide convenience to Buyers who wish to place their booking for PROTON Cars from the comfort of their home or any other location with internet access.  

1.3 This Platform is not meant to replace the brick and mortar business of PROTON but rather complement the existing procedure of PROTON Cars acquisition by utilising technology for speedier and more convenient process.  

1.4 As PROTON steers towards building positive brand image as society today become more connected digitally, it also appreciates Buyers’ effort for logging onto the booking webpage.  
 
2.0 ELIGIBILITY REQUIREMENTS 
 
2.1 This Online Booking Platform is open to all residents of Malaysia (citizen and non-citizen) possessing a valid Identity Card (I/C) (for Malaysians) or passport (for non-Malaysians) and valid Malaysian driving license (D-Class).  
 
2.2 Full name and IC number of Buyers submitted for the registration of PROTON Cars must be the same as the full name and IC number or passport number submitted during Online Booking. 
 
2.3 Booking is non-transferable except to Next-of-Kin provided supporting documents are furnished to SG CAR SDN BHD to prove the relationship stated.  
 
2.4 Registration is non-transferable except to Next-of-Kin for cash purchase of any of the PROTON Cars.  
 
2.5 Registration is non-transferable except to Next-of-Kin for hire purchase but the registered name has to be the same name as stated in hire purchase document or borrower.   
 
3.0 TERMS OF PAYMENT  
 
3.1 Buyers shall be entitled to make payment of Booking Fee using the various payment methods made available on the Platform. When a Buyer places an order on the Platform, actual payment shall only be charged upon Seller’s acceptance of Buyer’s order when the official Receipt is issued. Buyer acknowledges that SG CAR SDN BHD is entitled to collect the Booking Fee from the Buyer. 
 
3.2 The payment methods may also be subject to the following terms:  
 
3.2.1 Credit Card  
Credit card payment option is available on the Platform for all Buyers. SG CAR SDN BHD accepts all Visa and MasterCard credit cards and is 3D Secure enabled (verified by Visa and secured by MasterCard). All credit card information of Buyers are protected by industry leading encryption standards. Credit cards issued by foreign banks are not accepted.  
 
3.2.2 Debit Card 
SG CAR SDN BHD accepts all Malaysian Visa and MasterCard debit cards, subject to bank availability. All debit card numbers are protected by industry leading encryption standards. 
 
We do not accept any charge card. 
3.2.3 Online Transfer  
This payment option is not available on the Platform.  
 
3.2.4 Instalment Payments via Credit Card 
This payment method is not available on the Platform for the time being. However, Buyer may contact his/her/their respective bank for instalment payment or easy payment options using their Visa or MasterCard.  

4.0 CANCELLATION AND REFUND OF BOOKING FEE 
 
4.1 In the event Buyer wishes to cancel its Booking Fee made during Online Booking, Buyer is advised to refer the matter to the Sales Advisor assigned to him/her. The Refund of Booking Fee will be made to the Buyer in full based on the amount already paid by Buyer subject to SG CAR SDN BHD receives Official Cancellation from Buyer.  
 
4.2 Refund will be made to Buyer within four (4) to six (6) weeks from the date of Official Cancellation is made.  
 
4.3 If Buyer pays Booking Fee using Credit Card, Debit Card (collectively referred to as “Cards”), SG CAR SDN BHD shall bear the impending fee chargeable by the bank to SG CAR SDN BHD for the Cards’ transaction value.  
 
4.4 In the event the Buyer cannot contact the assigned Sales Advisor for any reason whatsoever, Buyer is advised to email to SG CAR SDN BHD immediately at customercare@sgcar.com.my
 
5.0 INQUIRIES  
 
5.1    You may email to SG CAR SDN BHD at customercare@sgcar.com.my to provide your comments or to report your concerns with regards to Online Booking.  
 
5.2    You may submit your concern anonymously or confidentially by postal mail to SG CAR SDN BHD at the address below:  
SG CAR SDN BHD  
LOT7959 & 7960 JALAN KAMPUNG BARU SUBANG
SEKSYEN U6
40100 SHAH ALAM
SELANGOR DARUL EHSAN
MALAYSIA
You may also indicate whether you are a shareholder, customer, supplier or other interested party. 
 
6.0 USAGE POLICY 
 
6.1    The courts of Malaysia shall have exclusive jurisdiction in relation to the Online Booking Terms and Conditions of the agreement contained herein which shall be governed by and construed in accordance with the laws of Malaysia. 
 
6.2    SG CAR SDN BHD, and/or its group of companies, and/or their respective employees, officers, directors involved in this Platform and/or Services shall not be liable in anyway whatsoever for : (a) any expenses incurred by Buyers; (b) any sort of technical failure; (c) intervention by unauthorised parties during the Platform; (d) electronic or human errors in the administration of the Platform and/or Services and/or processing of Booking Fee; and (e) any Booking Fee that is lost, stolen wrongly paid or not received by SG CAR SDN BHD.  
 
6.3    By accessing the Platform and/or using Services, Buyer undertakes that he/she will not bring any claims, action or proceedings against SG CAR SDN BHD and/or its group of companies involved in this Platform and/or Services, including its employees, officers, directors relating to this Platform and/or Services whether in contract or otherwise and SG CAR SDN BHD and/or its group of companies shall not be liable for any loss, expense and/or damage in connection with the Platform and/or Services.  
 
6.4  SG CAR SDN BHD will not be liable for any direct, indirect, punitive, incidental, consequential or any other damages resulting from the use or inability to use the Platform or unauthorized access to the same. All use of this Platform shall be at the Buyer’s own risk. 
 
6.5    SG CAR SDN BHD shall not be in default of any of its obligation hereunder if the failure to perform the obligation is due to any event beyond SG CAR SDN BHD’s control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, pandemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry. 
 
6.6    SG CAR SDN BHD DOES NOT WARRANT OR REPRESENT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE THOUGH WE WILL ENSURE REASONABLE MEASURES TO MAINTAIN ACCURACY OF ALL DATA PRESENTED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, SG CAR SDN BHD DISCLAIMS ANY AND ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL SERVICES ARE PROVIDED ON AN ‘AS IS’ BASIS. 
 
6.7    UNLESS EXPRESSLY STATED TO THE CONTRARY AND TO THE FULLEST EXTENT PERMITTED BY LAW, SG CAR SDN BHD HEREBY EXPRESSLY EXCLUDES ALL CONDITIONS, WARRANTIES AND OTHER TERMS WHICH MIGHT OTHERWISE BE IMPLIED BY STATUTE, COMMON LAW OR THE LAW OF EQUITY AND SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT WITHOUT LIMITATION TO ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOSS OF USE, PROFITS, DATA 
OR OTHER INTANGIBLES, DAMAGE TO GOODWILL OR REPUTATION, OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, ARISING OUT OF OR RELATED TO THE USE, INABILITY TO USE, PERFORMANCE OR FAILURES OF THIS WEBSITE AND ANY MATERIALS POSTED HEREIN, IRRESPECTIVE OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR ARISE IN CONTRACT, TORT, EQUITY, RESTITUTION, BY STATUTE, AT COMMON LAW OR OTHERWISE.